Customer Service Pre-Interview Questionnaire

Name Name First Last
Email
Phone Phone - ### - ### ####
Address Address
Street Address Address Line 2 City State / Province / Region Postal / Zip Code Country
How did you hear about this job?
1. What do you know about Five Points Kennels, Inc. (FPK) and why do you want to work here?
2. What is the distance from your residence to FPK?

Please enter miles and/or anticipated travel time.
3. Do you have reliable transportation?

3. Do you have reliable transportation? Yes No Maybe (please explain) Maybe (please explain)
4. Do you participate in any activities, sports, clubs, etc. that will affect your schedule?

4. Do you participate in any activities, sports, clubs, etc. that will affect your schedule? No Yes (please specify activity/obligation)
5. How many of the following days have you requested this past year for:

Sick days
Traveling to visit family
Vacation
Appointments
6. Salary Expectations

Minimum hourly salary needed?
Current hourly salary?
7. Rank the following tasks 1-10 in the order you think you will like most (1) to the task you think you will like least (10).

Greeting clients
Pooper scooper (including diarrhea, vomit, etc.)
Bathing dogs
Trimming nails
Cleaning/disinfecting crates, bathtub, equipment, grooming area
Feeding cats & cleaning litterbox
Maintaining filing system
Walking each grooming dog in heat, cold, rain, etc.
Preparing a daily agenda of what dog to groom and when
Office duties including answering phone, taking appointments, etc.
8. Do you have problems with the following? Please explain yes answers.

Allergies

8. Do you have problems with the following? Please explain yes answers.

Allergies No Yes (please explain) Yes (please explain)
Dog Slobber

Dog Slobber No Yes (please explain) Yes (please explain)
Big Dogs

Big Dogs No Yes (please explain) Yes (please explain)
Small Dogs

Small Dogs No Yes (please explain) Yes (please explain)
Cats

Cats No Yes (please explain) Yes (please explain)

9. Please rate on scale of 1 (strongly disagree) – 5 (strongly agree) the following:
	1 Strongly disagree	2 Disagree	3 Neutral	4 Agree	5 Strongly agree
I work best independently	I work best independently1 Strongly disagree	I work best independently2 Disagree	I work best independently3 Neutral	I work best independently4 Agree	I work best independently5 Strongly agree
I am an extrovert	I am an extrovert1 Strongly disagree	I am an extrovert2 Disagree	I am an extrovert3 Neutral	I am an extrovert4 Agree	I am an extrovert5 Strongly agree
I am most effective working in team environment	I am most effective working in team environment1 Strongly disagree	I am most effective working in team environment2 Disagree	I am most effective working in team environment3 Neutral	I am most effective working in team environment4 Agree	I am most effective working in team environment5 Strongly agree
I am a strong leader	I am a strong leader1 Strongly disagree	I am a strong leader2 Disagree	I am a strong leader3 Neutral	I am a strong leader4 Agree	I am a strong leader5 Strongly agree
I am always multi-tasking	I am always multi-tasking1 Strongly disagree	I am always multi-tasking2 Disagree	I am always multi-tasking3 Neutral	I am always multi-tasking4 Agree	I am always multi-tasking5 Strongly agree
I am shy	I am shy1 Strongly disagree	I am shy2 Disagree	I am shy3 Neutral	I am shy4 Agree	I am shy5 Strongly agree
I do not have any problems driving in bad weather or after dark	I do not have any problems driving in bad weather or after dark1 Strongly disagree	I do not have any problems driving in bad weather or after dark2 Disagree	I do not have any problems driving in bad weather or after dark3 Neutral	I do not have any problems driving in bad weather or after dark4 Agree	I do not have any problems driving in bad weather or after dark5 Strongly agree
I like to finish one task before beginning another	I like to finish one task before beginning another1 Strongly disagree	I like to finish one task before beginning another2 Disagree	I like to finish one task before beginning another3 Neutral	I like to finish one task before beginning another4 Agree	I like to finish one task before beginning another5 Strongly agree
I am very knowledgeable about dogs	I am very knowledgeable about dogs1 Strongly disagree	I am very knowledgeable about dogs2 Disagree	I am very knowledgeable about dogs3 Neutral	I am very knowledgeable about dogs4 Agree	I am very knowledgeable about dogs5 Strongly agree
I am very knowledgeable about cats	I am very knowledgeable about cats1 Strongly disagree	I am very knowledgeable about cats2 Disagree	I am very knowledgeable about cats3 Neutral	I am very knowledgeable about cats4 Agree	I am very knowledgeable about cats5 Strongly agree
I am a people person	I am a people person1 Strongly disagree	I am a people person2 Disagree	I am a people person3 Neutral	I am a people person4 Agree	I am a people person5 Strongly agree
I love technology and working with computers	I love technology and working with computers1 Strongly disagree	I love technology and working with computers2 Disagree	I love technology and working with computers3 Neutral	I love technology and working with computers4 Agree	I love technology and working with computers5 Strongly agree
I would get lonely if I did not work around other people	I would get lonely if I did not work around other people1 Strongly disagree	I would get lonely if I did not work around other people2 Disagree	I would get lonely if I did not work around other people3 Neutral	I would get lonely if I did not work around other people4 Agree	I would get lonely if I did not work around other people5 Strongly agree
I could easily lift a 40 lb. bag of dog food	I could easily lift a 40 lb. bag of dog food1 Strongly disagree	I could easily lift a 40 lb. bag of dog food2 Disagree	I could easily lift a 40 lb. bag of dog food3 Neutral	I could easily lift a 40 lb. bag of dog food4 Agree	I could easily lift a 40 lb. bag of dog food5 Strongly agree
I am in good physical condition and could stand 6 – 7 hours without break	I am in good physical condition and could stand 6 – 7 hours without break1 Strongly disagree	I am in good physical condition and could stand 6 – 7 hours without break2 Disagree	I am in good physical condition and could stand 6 – 7 hours without break3 Neutral	I am in good physical condition and could stand 6 – 7 hours without break4 Agree	I am in good physical condition and could stand 6 – 7 hours without break5 Strongly agree
I can work outside in any weather condition including extreme heat and cold	I can work outside in any weather condition including extreme heat and cold1 Strongly disagree	I can work outside in any weather condition including extreme heat and cold2 Disagree	I can work outside in any weather condition including extreme heat and cold3 Neutral	I can work outside in any weather condition including extreme heat and cold4 Agree	I can work outside in any weather condition including extreme heat and cold5 Strongly agree
I like my work environment to be quiet and calm	I like my work environment to be quiet and calm1 Strongly disagree	I like my work environment to be quiet and calm2 Disagree	I like my work environment to be quiet and calm3 Neutral	I like my work environment to be quiet and calm4 Agree	I like my work environment to be quiet and calm5 Strongly agree
I have supervisory experience	I have supervisory experience1 Strongly disagree	I have supervisory experience2 Disagree	I have supervisory experience3 Neutral	I have supervisory experience4 Agree	I have supervisory experience5 Strongly agree

10. What is your experience with dogs and cats including bathing, medicating own pets?
11. What is your favorite dog breed?
12. What breeds are your personal pets?
13. Are your personal pets vaccinated?

13. Are your personal pets vaccinated? Yes No Don't know
14. Are you pets spayed/neutered?

14. Are you pets spayed/neutered? Yes No Don't know
15. The veterinary office where you take your pet(s)?
16. Have your dogs attended any training programs? Did you attend with them and where did they participate?
17. How do you correct your dog when misbehaving?
18. Have you ever:

Been bitten by a dog?

18. Have you ever:

Been bitten by a dog? No Yes (please explain) Yes (please explain)
Been with group of 5+ dogs?

Been with group of 5+ dogs? No Yes (explain when) Yes (explain when)
Have you ever met a dog/cat you didn’t like?

Have you ever met a dog/cat you didn’t like? No Yes (please explain) Yes (please explain)
Broke up a dog fight?

Broke up a dog fight? No Yes (please explain) Yes (please explain)
Been fired?

Been fired? No Yes (please explain) Yes (please explain)
Been arrested?

Been arrested? No Yes (please explain) Yes (please explain)
Had conflict with co-worker?

Had conflict with co-worker? No Yes (please explain) Yes (please explain)
19. Please give examples how you would handle the following situations:

You see the groomer struggling to clip a very wiggly dog that is trying to bite her:
Dog is loose in play yard and running frantically trying to climb the fence to escape:
A client is unhappy with the groom their dog received:
A client arrives to pick up her dog but they are not finished being groomed:
You are trying to dry a dog with the hair dryer but they are scared and trying to jump off the grooming table:
You are having a difficult time trimming a dog’s nails:
You accidently charge a client the wrong amount:
A client is mad because their dog did not receive scheduled bath:
You see a fellow employee being rough with a guest (dog/cat):
20. Why should FPK hire you?
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